About Us

Welcome to The Saarthi Support

Who Are We​

We are Saarthi Support. Built from within the bus industry, to address what the industry gradually learned to live with, but never truly solved. We are not just a support team. We are an extension of the operators we partner with, carrying their responsibility in every passenger interaction. Every call we answer, every concern we resolve, and every review we respond to is guided by one simple intention – to make passengers feel heard and operators feel supported.

Our Mission​

Built by the industry. Built for the industry. Founded on deep transport ecosystem understanding, Saarthi Support recognises the realities of bus operations, the expectations passengers carry, and the responsibility that comes with every journey. We don’t just handle complaints. We help improve the journey itself. Because booking may be easy today. But what happens after the ticket is sold is what passengers remember, and what defines your brand.

What We Do

  • 24×7 Call Support​

  • Review & Management​

  • Passenger Experience Enhance

  • Booking Assistance​

  • Delay Management​

  • Complaint Resolution​

  • Data Insights​

  • Retention Programs​

  • Data Reporting​

“The belief behind Saarthi Support”

Saarthi Support is not just a service. It is a responsibility towards an industry I have grown up with. Our goal is simple. To help bus operators deliver the experience their passengers deserve. I understand the challenges operators face, and I also understand the expectations passengers carry. I have always believed that passenger support should reflect the same commitment that operators bring to their operations. With Saarthi Support, we are working to build that level of responsibility and trust. We are proud of what we are building.

And we are just getting started.

mihir

Mihir Arora

Founding Director, Saarthi Support

Why Choose Us?​

We partner with bus operators to elevate ratings, enhance passenger experience, drive higher revenue, and manage every post-booking interaction that many companies overlook.

Our Impact

Trusted by leading intercity bus operators

Ready to Transform Your Passenger Experience?

Let’s handle your customer support while you focus on running your operations smoothly.

Contact us